Information

General Information

Getting around the store..

To move between departments of our store, click on one of the buttons at the top of the page.

Searching..

Looking for a CD, book or video from a particular jazz artist? No problem. Type all or part of the persons name in the search box. Of course, typing the complete name in quotation marks will get you better search results. You can search across the whole store or through just one department. Your choice.

Browsing..

If you're not looking for any one artist in particular, but do have a category or subject in mind, you can browse through titles by choosing a category within each department directory. Simply select one of the departments listed on the top of the page and then choose amongst the categories found within that department.

Shopping:

Adding items to your basket

When you've found an item that you wish to purchase, simply select the quantity that you want and then click "add to cart" button. You will not be charged for any item until you are ready to check out.

When you've decided to move towards checkout, click the 'Proceed to Checkout' button. We will guide you through the checkout process. Here you will have a chance to confirm your shipping address, review your order and decide on shipping service. Your order will not be finalized until you click the Finalize Purchase button.

How safe is this place?

ejazzlines.com uses state of the art encryption technology so you can be sure that your credit card and sensitive personal information are protected. You can rest assured that your purchases will be processed in a secure environment. For further information, examine our security policy.

Can I have some privacy, please?

Absolutely. Security and privacy are two of the biggest concerns of online shoppers, and we respect and honor your rights. We do not sell, rent or lend customer names to anyone. Period. See our Privacy Policy for a complete discussion.

What methods of payment can I use?

We accept Visa, MasterCard, Discover, and American Express. If you prefer to pay by check or money order, you may do so by following these steps:

• Select the items you wish to purchase and make a note of the title, edition and price. PLEASE NOTE: for non-institutional customers the lower "Online Sale Price" is only available for orders placed directly online. For mail, phone, or fax orders, the higher prices will apply, as will a $1 surcharge on shipping/handling charges. Please be sure to take this into account if mailing payment.
• Call the ejazzlines.com order department at: 1-518-587-1102.
• We will assist you in finalizing your purchase. You will be given an order total, including shipping and any applicable sales tax (7.00% for New York residents).
• Send your check or money order to our order department:

ejazzlines.com
Order Department
P.O. Box 1236
Saratoga Springs, NY 12866-0887

Your order will be processed and shipped within 5 business days. You will receive an email confirming your order and another one when the items have been shipped.

Do you accept purchase orders?

Yes, we do accept purchase orders from recognized institutions in the U.S. At this time we cannot accept purchase orders from institutions abroad. However, we are happy to provide a pro-forma invoice for pre-payment and/or instructions for wiring the funds to us if a credit card is not available for use. We now accept purchase orders online. Before attempting to do so, you will need to be setup in our system. Please contact us ahead of time so that we can create your account. You will then be able to go through our checkout process without the need of a credit card. If you prefer to complete your order offline, please fax (1-518-587-2325) or mail (see above address for orders) the completed purchase order on your official letterhead or form. Additionally, you can print out a copy of your shopping cart and attach a purchase order number from your institution. Please make sure you have the complete billing and shipping address indicated as well as the recipient's name.

What if one of my items is in stock and one isn't?

In most cases where some of the items you ordered are in stock and others aren't, we will wait and ship the complete package to you. In cases where all but one item have arrived and there will be more than a 1--2 week wait for the final item, we will send two shipments. Generally within 2 weeks you will be notified of the status of your order. You will receive an email when your order has been processed letting you know that it's on its way.

Can I make a return?

We will gladly accept returns of unopened, new merchandise in the event of a mis-ship or a defective product; i.e., if we make a mistake, or ship something that doesnt work properly, we will always accept full responsibility, and promptly. This includes refunding your return shipping cost. We will offer refunds or store credit in these situations. However, we are a small company, and while we work very hard to make as many existing jazz products available as possible, a great many are imports and hard-to-find items, and a significant percentage of our merchandise (especially import CDs and many sheet music items/charts) are special order and non-returnable items. In order to maintain our level of personalized customer service (on which we pride ourselves tremendously) and also to keep our prices competitive with our larger competitors, we must respectfully ask that our customers only return things that have been shipped in error or are defective. We are small enough and responsive enough to our customers' concerns that we will judge each case on its own merits.

There will be some cases where we cannot accept returns for refunds or credit:

• Items that have been ordered especially for a customer.
• Items that the customer changed their mind about.
• Items purchased elsewhere before our shipment arrived.
• Items that were purchased in error.
• Items that were received after a given date they were needed by, unless we were previously made aware of the time parameters and agreed to them.

We will always be willing to discuss any situation, so please just Contact Usor give us a call, and we will be happy to approve authorized returns, or to discuss any situation/problem a customer may have.

Please contact customer service for instructions on how to proceed with your return or exchange (or by phone: 518-587-1102).

Do you offer any discounts?

We offer discounts to educators and libraries. If you would like to be considered for this educational discount, please contact us and we will respond shortly with more information.

Still have questions?

Please feel free to call us at: 1-518-587-1102. We will gladly try to answer any other questions you may have.